Book Online

Welcome!

I am available at my home healing sanctuary in the Ecovillage at Currumbin, or for mobile massage up to 15km drive from Currumbin Valley. You will see those options when you book online below, as well as other offerings.

I look forward to meeting you (or seeing you again) soon.

Bella Aurora Starr


Instructions to Book Online

Please read then scroll down to book:

1) Choose Appointment. Select the appointment type and duration, and a time that suits you.

  • You may see me at the Healing Sanctuary (treatment room) in Currumbin Valley (full address emailed when you book) or book a Mobile Massage in your home.

    • Note that for Mobile Massage: only some suburbs are serviced and there needs to be a space to park my car at the premises. Please refer to the list of suburbs on the Mobile Massage or Pricing page first, or check with me via text message.

    • If you are booking a mobile massage for 2 people please select the entire duration for the massages (e.g. 2 hours for 2 x 1 hour massages) and then in the space provided in the next step, please indicate the other person’s name. Massages are done consecutively - there is only one of me!

2) Your Information. Please fill in your details accurately, including all required fields.

  • The secure booking system will store your credit card details to ensure your booking is genuine, however you will not be charged. (Note: I cannot see the details. However I can charge you in accordance with the cancellation policy listed further below)

  • Please pay by cash or bank transfer at the time of the appointment.

3) Confirmation. A confirmation email is automatically generated and sent to you. You have the option to add the confirmed booking directly to your Google/Outlook/iCloud calendar.

  • Please check that your appointment details are correct. If the confirmation email does not arrive please check your spam folder and add my email to your contacts (info@essentialrestorativemassage.com.au), and if you cannot find it please text me and confirm your email address so I can resend it. The confirmation email provides my full address if you are attending the Currumbin Valley Healing Sanctuary, so please note that down ready for your appointment.

    • Reminder emails are sent 48 hours and 24 hours prior to your appointment, however it is your responsibility to remember your appointment.

    • Note that sometimes I may call you if you are a new client to discuss your first appointment. It is important that you provide a valid mobile number and all of your details are correct.



If you would like to request a recurring appointment please discuss this with me at your next appointment and I can set this up for you. This ensures you get a regular timeslot. It is recommended that you book in advance.

If you have any questions prior to booking, please feel free to contact me on: 0433 523 678.

Details of policies and procedures are at the bottom of the page (cancellation, late policy, health policy etc).

Note: Note that harassment of any kind will not be tolerated. I reserve the right to refuse service at any time.


Book Online:

Health Fund Rebates (available for remedial massage only)

Available for:

AHM

Australian Unity

Bupa

CBHS

Doctor's Health Fund

GU Health

Health Partners

NIB

Policies and Procedures

Consultation & Late Policy

  • I do not have a waiting room and I run my sessions on time. I need some time to refresh the room and myself, so if you arrive more than 5 minutes early, please wait outside.

  • If you arrive late you will be charged for the full treatment time but you may only receive the remaining time of your appointment.

Cancellation Policy

  • Please honour my time as I honour yours, and aim to provide at least 48 hours advance notice to reschedule or cancel a booking. This allows someone else the chance to book in your place. I understand circumstances outside of your control can arise, and I appreciate early notification if you need to change your appointment time.

    If you need to change your appointment you can do so online up until 24 hours before, or contact me on: 0433 523 678.

    Cancellation Fees:

    • Failure to give a minimum of 24 hours notice may incur a fee of 50% of the treatment booked.

    • No Shows - when you don’t show up the full fee applies

    • If you give short notice - the full fee applies (e.g. less than 6 hours notice)

    If there is a pattern of late cancellations, then you will no longer be accepted as a client.

    Please do not email any cancellation or rescheduling requests, please change your appointment online at least 24 hours before, or call/text: 0433 523 678

    I appreciate your understanding.


Health Policy

  • If you make an appointment you are confirming that you are currently not experiencing any viral illness; and that you will cancel your appointment in accordance with my cancellation policy if you do become ill.

  • If you are showing signs of cold/flu or other infectious illness please reschedule your appointment by calling: 0433 523 678. Please do not cancel / reschedule via email.

  • Please remember to give advanced notice - the cancellation policy and fee still apply. So if you suspect you are becoming ill, please endeavour to give minimum 24 hours notice to avoid a cancellation fee.

  • You are not permitted entry to the clinic if you are infectious to protect me and my clients.

  • You may send someone else in your place if you become ill on the day and you know a healthy friend or relative who would appreciate a massage and agree to take your place and pay (you can gift them the session by transferring the money and sending me a payment receipt). Just send me a text message with their details to arrange.

Thank you for your understanding.

Privacy Policy

  • I collect your email address during the online booking process to send you appointment reminders. I will never pass your email address to third parties.

  • During the appointment you will be required to fill out a health history form, which is kept confidential and is for the purposes of providing an effective and safe massage treatment, as well as any relevant personal details I am required to collect or be aware of. I collect your information for the purposes of this professional health service only and for marketing purposes for my business only.

  • For my safety, another person is aware of the address for each mobile massage appointment and I let them know when I have left the premises.